Complaints Policy made available to parents – our policy is here

This information is included at the back of our Safeguarding Policy, of which every Little City branch holds a copy and tailors to their local authority. If we are operating in a school or pre-school, we ensure that we are familiar with and the site Safeguarding Policy and the safeguarding lead is known prior to the session.

All Little City team members have received Safeguarding training and this is updated every 3 years.

Every team member must have an up-to-date training certificate, and this is renewed every 3 years.

Yes. The Information is included in our Safeguarding policy. Definition: SAFEGUARDING is to prevent harm – CHILD PROTECTION is how we respond to harm.

Every team member at Little City is Paediatric First Aid trained, and every team member must have an in-date Certificate. Every team member has to renew their First Aid certificate every 3 years. Every Little City keeps a First Aid kit with them at all events and if they are operating in a school/nursery, the details of the school First Aider is obtained.

Yes. As part of your booking, parents/carers complete consent and emergency details on the registration form

All Franchisees should have up-to-date ICO (Data Protection) membership. All our customer information is held securely (via password) in our booking system and on email. No other person has access to the password or customer information outside of Little City. We regularly delete emails older than 6 months from our systems, unless needed for future hires. Customer data is inputted via the customer, and can be removed from their Customer Account at any time. Only individuals who subscribe to our mailing list via the Little City UK website will receive marketing emails, and the customer can remove their name from the mailing list at any time using the unsubscribe button. We do not and have not, share any information with any other business or individuals outside of Little City.

Branch Franchisee owner, Vicki Fletcher (Little City UK Owner and Director) and Erika Fletcher (Admin)

No other than the people named above

Through interviews, 2 x references and enhanced DBS checks

DBS Enhanced police checks – this must be completed before operating and these are checked by Little City admin team members

The Little City team are made up of individuals from various backgrounds and qualifications. The minimum training we expect our team members to have is: Safeguarding, First Aid, Data Protection. Many of our franchisees come from Early Years backgrounds, and have professional qualifications in teaching, and child development/child supervision.

Parents or Teachers (on school site) are always present.

We pride ourselves on being a totally inclusive play space for all children. Specific sessions can be organised just for children with SEND and their families if required. All children can attend any session – Little City aims to be a totally inclusive event. Our online registration forms asks for parents to share with us any relevant information that may help us provide an inclusive service to all. Adaptations to our events will and can be made if appropriate should a parent indicate that a child may need extra provision at out event.